Phone: 0800 6127 107
Website: www.aphistraining.co.uk
Email: info@aphistraining.co.uk

Terms and Conditions – Company / Group Bookings

 

Terms & Conditions
Company / Group Bookings

 

  1. Full payment is required at the time of booking unless otherwise agreed with Aphis Training & Services. Failure to pay may result in cancellation of the booking by Aphis Training & Services or refusal of delegate attendance to the booked course. The invoice will remain outstanding and full payment will be required.
  2. Cancellations:
    • For cancellation of a booking one month or more prior to the course start date, 50% of the amount charged shall be refunded.
    • For cancellation of a booking less than one month prior to the course start date, no refund will be provided.
    • No refund will be provided for non-attendance of a course by a delegate without prior notification.
  3. Changing course dates:
    • Should the course date of a booking need to be changed one month or more prior to the booked course start date, no additional fee shall be applicable.
    • Should the course date of a booking need to be changed less than one month prior to the booked course start date, an administration fee will be applicable.
  4. Courses start promptly at the time stated on the welcome letter provided in the welcome pack. Please ensure that delegates arrive 10 minutes before the stated time to complete registration. Late arrival to the course may result in refused admittance to the course at the discretion of the trainer.
  5. All delegates must bring the relevant course forms, passport photos and ID documents to the first day of the course, as stated in the welcome pack.
  6. Results will be issued to each individual approximately 2 weeks from the completion of the course.
  7. All certificates will be posted to the company approximately 5 days after the results have been issued.
  8. First Aid certificates will be posted to the company much sooner than this as Aphis Training & Services currently has CMA status with Highfield Qualifications. It is estimated that certificates will be posted to the company approximately 1 week after completion of any First Aid course.
  9. Should any additional support be required by a delegate, Aphis Training & Services should be informed at least 1 week prior to commencement of the course. Evidential documentation may be required prior to the course for reasonable adjustments to be applied in some circumstances.
  10. The cost of the course includes everything. This includes all training fees, course materials, examinations, administration fees, postal fees, and certifications. There are no hidden charges.